-
Conflict Handling
Intended for: This course is effective for all who deal with conflict, everyone!There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This course will focus on bringing about an end to participant's conflict situations quickly, cost-effectively and with as little discomfort as possible. This course will provide your participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
Course Duration ONE DAY
What is conflict?- Helping participants to understand and appreciate how conflict occurs, whilst reviewing their own experiences.
How to spot conflict- the class looks at the signs and the more predictable behaviours inherent with conflict.
Why conflict can be difficult to resolve- A look at the behavioural aspect of conflict. How our desires drive our behaviour and what this means.
Positions and Interests- A further exploration of how people focus on positions when working on interests can produce better results.
The stages of conflict (supported by an excellent training game)- Plotting the typical path a conflict follows and relating this to participant's own experience.
The five methods of managing conflict- Exploring the methods individuals use to manage conflict: Avoiding, Accommodating, Forcing, Compromising, Collaborating.
Resolving conflicts you are involved in:
Skills required - Identifying and discussing the key skills.
Conflict resolution model- At this end of this course your participants will be able to:
- Define conflict and how to identify it
- Explain positions and interests and why conflict is so hard to resolve
- Identify the stages of conflict and the five methods of dealing with it
- Follow set approaches to handling conflict
-
Pricing Guidelines
Half-day courses
- 4 hours
- Minimum fee $2,000 ex GST
- Maximum 12 participants
- Training can occur in-house on your premises or we can organise a venue of your choice at an additional fee including venue hire
- Some bookings may attract additional fees, travel inter-state, e.g.
Full-day courses
- 8 hours
- Minimum fee $3,500 ex GST
- Maximum 12 participants
- Training can occur in-house on your premises or we can organise a venue of your choice at an additional fee including venue hire
- Some bookings may attract additional fees, travel inter-state, e.g.
