PROFESSIONAL DEVELOPMENT COURSES

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Course Structure
Course Objectives
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  • Assertiveness in Action 

    Intended for: Anyone who needs to develop their assertiveness skills and improve communication with others.

    This course will provide guidance on how to become more assertive and build self-confidence. This, in-turn, will help participants to achieve greater work effectiveness and productivity whilst putting them in control of their daily activities and making them more able to overcome stressful work and life situations.

    Course Duration ONE DAY

  • What is Assertiveness?- A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants.

    My Assertiveness Goals - A chance for the participants to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness.

    How Assertiveness Works- Looking at human reactions and the reasoning behind them culminating in an activity looking at the participants� observations in relation to assertive behaviour.

    My Assertive Rights- Reviewing the rights we have as individuals followed by a commitment to the rights by the participants.

    Taking a Positive Approach- Looking at key methodology, including:

    • Giving and Receiving Compliments
    • Improving Self-Esteem
    • New Challenges
    • Effective Communication

    Approaching Assertiveness - A look at the four cornerstones of being assertive with a chance to practise these behaviours.

    The Word

  • At this end of this course your participants will be able to:
    • Explain what assertiveness is and what it means for us and those around us
    • Appreciate everyone has rights as an individual and you can stand by those rights
    • Take a positive approach in communicating more effectively
    • Improve their self-esteem
    • Appreciate which words to use to get the most out of interactions with others
    • Follow a set process for approaching situations in an assertive manner
  • Pricing Guidelines

    Half-day courses
    • 4 hours
    • Minimum fee $2,000 ex GST
    • Maximum 12 participants
    • Training can occur in-house on your premises or we can organise a venue of your choice at an additional fee including venue hire
    • Some bookings may attract additional fees, travel inter-state, e.g.

    Full-day courses

    • 8 hours
    • Minimum fee $3,500 ex GST
    • Maximum 12 participants
    • Training can occur in-house on your premises or we can organise a venue of your choice at an additional fee including venue hire
    • Some bookings may attract additional fees, travel inter-state, e.g.
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    Great Leadership
    Manage Negativity
    Leading Effective Teams
    Leading Meetings
    The Power of Influence
    Coaching Skills for Managers
    Assertiveness in Action
    Mentor Training
    Presentation Skills
    Effective Customer Care
    Good
    Bad & Ugly Customer Service
    Conflict Handling
    Stress Management
    The Art of Negotiation
    Time Management


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